FOCUSLY SUPPORT

How can I help?

Choose the request that matches what you need. Subscriptions are billed by Apple, so cancellations and refunds are handled through your Apple Account.

Product helpEmail support

Bugs, Screen Time setup, app shielding, or questions about the app.

SubscriptionManage subscription

Cancel or change Focusly Premium in your Apple Account. Access continues through the paid period.

PurchaseRequest a refund

Apple processes App Store purchases and reviews refund requests at reportaproblem.apple.com.

What to include

For a bug, include your iPhone model, iOS version, Focusly version, what happened, and how to reproduce it. A screenshot helps.

Never send a password, your Apple Account credentials, or payment details.

Quick answers

Distracting apps are not showing: Allow Screen Time access in Focusly, then choose your apps again. You can review access in Settings → Screen Time.
Apps stay shielded after a session: Open Focusly once; expired shields are removed automatically. You can also use Settings → Remove shields inside Focusly.
Premium not active on a new iPhone: Sign in with the same Apple Account and tap Restore Purchases in Focusly Settings.
Notifications: Review Focusly under Settings → Notifications.

Prefer to write manually?

support@focusly.shSupport is currently provided by email. We answer as soon as reasonably possible.